Thank you for shopping at Heet Handloom.
We strive to ensure that you are completely satisfied with your purchase. However, if you are not fully happy with your order, please review our return and refund policy outlined below. These terms apply to all products purchased from us.
1. Interpretation and Definitions
Interpretation
Words with capitalized initial letters have specific meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
- Company (referred to as “the Company,” “We,” “Us,” or “Our”) – Heet Handloom, Shop 10, Shukan Gold, Vandematram, Gota, Ahmedabad, Gujarat.
- Goods – The items available for sale on our website.
- Orders – A request by you to purchase goods from us.
- Service – Refers to our website and its functionalities.
- Website – Heet Handloom, accessible at https://heethandloom.com.
- You – The individual accessing or using our service, or a company/legal entity represented by that individual.
2. Order Cancellation Policy
If you are not satisfied with our product, you are entitled to cancel your order within 7 days of receiving the goods.
Cancellation Deadline
You may cancel your order within 7 days from the date you receive the product or when a designated third party (other than the carrier) takes possession of the delivered item.
How to Request a Cancellation
To exercise your right to cancel, please contact us using one of the following methods:
📞 Phone: +91 9970966103
📧 Email: heethandloom@gmail.com
Once we receive and approve your return, we will process your refund within 14 days using the same payment method you used for the purchase. No additional fees will be applied.
3. Conditions for Returns
To be eligible for a return, the following conditions must be met:
✅ The goods must have been purchased within the last 7 days.
✅ The goods must be in their original packaging and unused.
Non-Returnable Items
We cannot accept returns for:
❌ Custom-made or personalized items.
❌ Perishable items or those with an expired date.
❌ Items that are unsealed after delivery due to hygiene or health protection concerns.
❌ Items that, due to their nature, have been inseparably mixed with other products after delivery.
We reserve the right to refuse returns if the item does not meet our return conditions.
Non-Refundable Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable unless prohibited by applicable law.
4. Returning Goods
If you need to return an item, please send it to the following address:
📍 Return Address:
Shop 10, Shukan Gold, Near Vandematram Cross Road, Gota, Ahmedabad – 382481, Gujarat.
Return Shipping Responsibility
- You are responsible for the shipping costs associated with returning the goods.
- We recommend using an insured and trackable mail service, as we cannot be held responsible for lost or damaged return shipments.
- A refund cannot be issued without receiving the returned item or proof of delivery.
5. Contact Us
If you have any questions regarding our Return and Refund Policy, feel free to reach out to us:
📞 Phone: +91 9970966103
📧 Email: heethandloom@gmail.com
We are happy to assist you! 😊